Keeping in Touch

In the event that you should wish to register a complaint in relation to your plan, then such complaints should be made in writing to: The Compliance Officer Heritage Pensions Limited 6 Doolittle Mill Froghall Road Ampthill, Bedfordshire MK45 2ND E mail: If in the event that we are unable to resolve your complaint you have the right to refer the matter to the Pensions Ombudsman or the Financial Ombudsman Service, their details are as follows: The Pensions Ombudsman 10 South Colonnade Canary Wharf E14 4PU Tel: 020 7630 2200 Fax: 020 7821 0065 Email: Website: The Financial Ombudsman Service Exchange Tower London E14 9SR Tel: 0800 023 4 567 | from outside the UK +44 20 7964 0500
If your contact details change, please contact us.
If you have further questions, please email your local office here.
Yes, you can update your financial adviser details by completing the change of financial adviser form by contacting your support team.
You do not have access to view your plan online, at this time. Depending on investments chosen and their structure your financial adviser may be able to obtain online read only access. If you require information regarding your SIPP, please contact our Support Team.
You can request an illustration at any time but you may be charged for this.
Members of our SIPP will receive annual statements which are issued via your financial adviser.