In the event that you should wish to register a complaint in relation to your plan, then such complaints should be made in writing to: The Compliance Officer Heritage Pensions Limited 6 Doolittle Mill Froghall Road Ampthill, Bedfordshire MK45 2ND E mail: If in the event that we are unable to resolve your complaint you have the right to refer the matter to the Pensions Ombudsman or the Financial Ombudsman Service, their details are as follows: The Pensions Ombudsman 10 South Colonnade Canary Wharf E14 4PU Tel: 020 7630 2200 Fax: 020 7821 0065 Email: Website: The Financial Ombudsman Service Exchange Tower London E14 9SR Tel: 0800 023 4 567 | from outside the UK +44 20 7964 0500
If your contact details change, please contact us.
If you have further questions, please email your local office here.
Yes, you can update your financial adviser details by completing the change of financial adviser form by contacting your support team.
You do not have access to view your plan online, at this time. Depending on investments chosen and their structure your financial adviser may be able to obtain online read only access. If you require information regarding your SIPP, please contact our Support Team.
You can request an illustration at any time but you may be charged for this.
Members of our SIPP will receive annual statements which are issued via your financial adviser.
Our SIPP is a member-directed pension scheme and therefore all investment decisions are the responsibility of the member and their financial adviser. Neither Heritage Pensions, IVCM or any of its affiliates give advice relating to the suitability of investments and cannot be held liable for any losses as a result of investments held within the IVCM Heritage SIPP. IMPORTANT This is based on our current understanding of tax rules and pension legislation, and this may change in the future which may not be advantageous to you.
Metro Bank, the bank account provider for our SIPP products, is a member of the Financial Services Compensation Scheme (FSCS). Heritage Pensions is also a member of the FSCS. The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors – including most individuals and small businesses – are covered by the scheme. An eligible depositor is entitled to claim up to £85,000. For joint accounts, each account holder is treated as having a claim in respect of their share, so two eligible depositors with a joint account could claim up to a maximum of £85,000 each (making a total of £170,000). The £85,000 limit relates to the combined amount in all the eligible depositor’s accounts with the bank, including their share of any joint account, and not to each separate account.
Our SIPP products are subject to the laws of the United Kingdom and any resulting legal disputes will be subject to the exclusive jurisdiction of the England & Wales courts.